Diocese of Orange

Patient Guide

Welcome to St. Joseph Hoag Health. As a patient, you now have access to the well-recognized St. Joseph Hoag Health network of care, which includes primary care physicians, more than 1,200 specialty physicians, nine hospitals and conveniently located urgent care centers. Together, we provide patients with advanced treatments and technologies, along with compassionate care. We partner with you, knowing that good health is a most precious gift. Should you need to access medical care beyond your primary care physician’s office, know that all of us throughout St. Joseph Hoag Health work together to provide seamless, coordinated care with one goal in mind – getting you healthy.

Choosing a Physician

At St. Joseph Hoag Health, we offer a diverse group of quality physicians who are dedicated to providing excellence in health care. Click here to begin your search.

Scheduling Your First Appointment

Once you’ve selected a doctor, call the doctor’s office directly to schedule an appointment. Please remember to bring your insurance card and other personal health records to your first appointment. Your health records may include copies of recent tests or documentation from another doctor’s office.

Cancelling an Appointment

We know missed appointments are often unavoidable, but they are also an opportunity for someone else to see the doctor. If you can’t make your scheduled appointment, please call your doctor’s office at least 48 business hours in advance. When you call, we will be happy to reschedule your appointment for a more convenient time. Even if you have to cancel at the last minute, please call so we can try to accommodate someone else.

Leaving a Message for Your Doctor

If you have any questions outside of your appointment, you may call your physician’s office directly and ask to leave a message with the doctor or nurse.

Refilling Your Medication

To have your prescription refilled, call your pharmacy in advance before it runs out. The pharmacy will contact your doctor’s office for prescription verification.

Language Assistance

Should you need language assistance, please contact your doctor’s office so they can best coordinate your needs.

Benefits and Coverage

For questions regarding your Anthem benefits and coverage, please call the Anthem Customer Service number at 1-888-722-1077 – Customer Service hours are 6 a.m. – 8 p.m. PST Monday through Friday.